FAQ
Frequently Asked Questions
Useful answers before you send your inquiry.
How do I request a shipping quote?+
Use our quote form or contact us on WhatsApp with your origin, destination, shipment type and approximate weight.
Do you offer door-to-door delivery?+
Door-to-door options are available on selected routes. Please contact our team to confirm availability for your address.
Which countries do you serve?+
We currently promote routes between Sri Lanka, Italy, the UK and selected European destinations. Ask us to confirm your destination.
How is parcel weight calculated?+
Quotations may consider actual or dimensional weight. Our team will confirm the applicable method before you book.
What items are restricted?+
Restrictions depend on the route and carrier requirements. Please contact us with the item details before packing.
How long does delivery take?+
Delivery estimates vary by route, service and operational conditions. We will provide a current estimate with your quotation.
Do you provide packing assistance?+
Packing guidance and assistance may be available. Contact the team to discuss your parcel and protection needs.
How can I get shipment updates?+
Our team will explain the available update process when your shipment is accepted.
Still Unsure?